Epic Software License Agreement

19. September 2021

Below is the text of the EPICS Open Source Software License Agreement, which now applies to EPICS Base and many unbundled api support modules and extensions. Over the years, Epic Systems has become a leading provider of EHR solutions and other healthcare software. Known for its high-quality products and services and historical loyalty, more than 190 million patients have an up-to-date electronic record at Epic. The problem? Microsoft informs some customers that these licenses should have been purchased under a service provider license agreement, even though they already own the licenses they acquired under a volume licensing agreement. For a large healthcare network, this could represent an unexpected licensing cost and hundreds of „additional“ licenses that can only be used internally. It would be desirable for Epic`s customers to conduct an internal risk assessment in this area. and for new customers, observe this distinction and make sure you`re buying Microsoft licenses in the best way. Another thing you should evaluate when planning an Epic extension is the potential risk of licensing non-compliance for some Epic customers, especially when it comes to Microsoft. In these cases, large hospital networks have obtained numerous server licenses and CALs from Microsoft in order to support external users of their epic provision (doctors, patients, partners, etc.). These purchases may have been made under a volume licensing agreement.

Scope of the license. Subject to all the conditions of this license, DOC grants the USER the free, non-exclusive, non-transferable and worldwide rights to reproduce, modify and distribute the EPIC software, hereinafter referred to as the product. Will a blow to Epic`s customer satisfaction lead to greater supplier flexibility? It could (at some point). For customers who can`t afford to wait, it`s important to understand every leverage and savings point for their entire Epic investment, to prepare for upcoming renewals and purchases. © copyright. All rights reserved. License Term. This license remains in effect as long as the user uses the product in accordance with paragraphs 1 and 2. In the meantime, Epic`s customer loyalty may have reached its peak. In the inpatient EHR Surveys 2016 black book, Epic customers indicated that they felt „trapped“ in their relationship with the provider. According to the survey, overall customer loyalty increased from 89% in 2015 to 80% in 2016. And while 98% of customers planned to renew their current contracts with Epic, far fewer (72%) said they would recommend a purchase of Epic to their colleagues.

Terms and Restrictions of Warranties of Use. Neither the U.S. Government, nor any authority, nor any member of its personnel, makes any express or implied warranties with respect to the product provided under this license, including, but not limited to, implied warranties or accessibility and fitness for a particular purpose. Responsibility. In any event, the U.S. Government, agency, or its personnel are not liable for any direct, indirect, or consequential damages resulting from the use of the product provided under this license. Non-assignment. Neither this license nor any sub-granted rights are transferable or assigned without the express written consent of DOC. . . .

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